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Title:  Technical Advisor

Date:  Apr 17, 2025
Description: 

Job Responsibilities

  • Provide technical support and guidance to customers, service technicians, and the sales team on automotive products, systems, and technologies.
  • Diagnose and troubleshoot complex technical issues reported by customers or service technicians, utilizing diagnostic tools, equipment, and resources.
  • Analyze technical data, service manuals, and electronic diagnostic reports to identify root causes of problems and recommend appropriate solutions.
  • Advise customers on recommended maintenance and repair services, explaining the benefits and potential risks associated with each option.
  • Collaborate with service technicians to ensure accurate and timely diagnosis and repair of vehicles, offering technical assistance as needed.
  • Assist in training service technicians on new technologies, tools, and diagnostic equipment, ensuring their proficiency and adherence to safety standards.
  • Stay updated on the latest automotive technologies, service procedures, and product enhancements through continuous learning and training initiatives.
  • Maintain accurate and detailed records of customer interactions, service requests, and technical findings using the dealership's CRM or service management system.
  • Collaborate with the parts department to ensure the availability of necessary components and accessories for timely repairs.
  • Provide feedback to the Service Manager on common technical issues, product quality concerns, and opportunities for process improvements.
  • Assist in the development and implementation of service bulletins, technical guidelines, and standard operating procedures to ensure consistent service quality.
  • Conduct technical workshops and seminars for customers, educating them on product features, maintenance practices, and troubleshooting tips.
  • Participate in service meetings and training sessions to enhance product knowledge, technical skills, and customer service abilities.
  • Collaborate with the sales team to provide technical support during pre-sales activities, product demonstrations, and customer consultations.
  • Build and maintain strong relationships with customers, ensuring their trust and confidence in the dealership's technical expertise.
  • Ensure compliance with safety regulations and guidelines, promoting a safe working environment for all employees and customers.
  • Assist in warranty claim management, including documentation, verification, and coordination with the manufacturer or warranty provider.
  • Support the Service Manager in analyzing service performance metrics, identifying areas for improvement, and implementing corrective actions.
  • Adhere to dealership policies, procedures, and ethical standards while carrying out job responsibilities. Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Intermediate Ms Office Suites
  • Automotive diagnostic tools
  • Excellent problem-solving skills.
  • Effective communication skills to

Skills

  • Intermediate Ms Office Suites
  • Excellent problem-solving skills.
  • Automotive diagnostic tools
  • Technical Database
  • Effective communication skills to
  • Detail oriented
  • Latest emerging automotive technologies

Education

Diploma

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