Title: Team Leader
Job Responsibilities
- Lead, motivate, and inspire a team of employees, providing guidance, support, and performance feedback.
- Oversee a team of technicians, providing guidance, support, and technical expertise to ensure efficient and high-quality work.
- Conduct regular quality checks on vehicles before they are delivered to customers, ensuring that all repairs, maintenance, and installations meet the company's standards and customer expectations.
- Monitor and analyze technical performance data, identifying trends, patterns, and areas for improvement to enhance the overall efficiency and effectiveness of the technical operations.
- Collaborate with the department manager and technicians to develop and implement standard operating procedures (SOPs) and best practices, ensuring consistent and reliable service delivery.
- Stay updated on the latest advancements and developments in automotive technology, tools, and equipment, and provide recommendations for upgrades or enhancements to improve the technical capabilities of the team.
- Serve as a technical resource and provide guidance and support to technicians in complex repair or diagnostic situations, ensuring accurate and timely resolution.
- Implement and enforce safety protocols and guidelines within the technical department, promoting a culture of safety and adherence to industry regulations.
- Collaborate with other departments, such as the Parts Department or Service Department, to streamline processes, improve communication, and enhance overall customer satisfaction.
- Conduct training sessions or workshops for technicians, sharing knowledge, and providing technical updates to enhance their skills and competencies.
- Set clear expectations and objectives for the team, ensuring alignment with department and company goals.
- Foster a positive and inclusive work environment, promoting teamwork, open communication, and employee engagement.
- Delegate tasks and responsibilities to team members, considering their skills and developmental needs.
- Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity and quality.
- Conduct regular team meetings to communicate updates, share best practices, and address any challenges or concerns.
- Collaborate with the department manager to develop and implement effective workflows and processes.
- Act as a point of contact for escalated issues, resolving conflicts, and providing guidance and support as needed.
- Monitor and manage team resources, including staffing, equipment, and supplies, ensuring optimal utilization.
- Prepare and submit reports on team performance, accomplishments, and challenges to the department manager.
- Perform other department duties related to his/her position as directed by the Head of the Department
Qualifications
- Minimum 3 years relevant experience
- Automotive manufacturing, assembly, or production
- Automotive
- Qatar, GCC
- English
- Proficiency in basic computer applications (e.g., Microsoft Office)
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
Skills
- Familiarity with safety and quality control procedures.
- Knowledge of automotive industry regulations and standards.
- Ability to analyse production data and implement improvements.
- Proficiency in basic computer applications (e.g., Microsoft Office)
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Experience with enterprise resource planning (ERP) systems, data analysis tools (e.g., Excel), and project management software.
- Problem-solving and decision-making abilities.
Education