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Title:  Service Assistant

Date:  Jun 25, 2025
Description: 

Job Responsibilities

  • Greet and assist customers in a professional and courteous manner, addressing their inquiries and providing information about service procedures, pricing, and service options.
  • Schedule and coordinate service appointments, ensuring efficient utilization of service resources and timely completion of service jobs.
  • Assist in maintaining service records and documentation, including customer information, vehicle details, service history, and warranty information.
  • Coordinate with service technicians to ensure the timely completion of service jobs and effective allocation of resources.
  • Prepare and submit service estimates and invoices to customers, explaining the details of the services provided and addressing any questions or concerns.
  • Maintain communication with customers throughout the service process, providing updates on the status of their vehicles and addressing any additional service needs or recommendations.
  • Process payments for services rendered, ensuring accuracy in billing and timely resolution of any payment-related issues.
  • Assist in maintaining an organized and clean service area, including the reception area, service counter, and customer waiting areas.
  • Order and maintain inventory of service-related supplies, such as office stationery, forms, and customer information materials.
  • Assist in conducting customer satisfaction surveys and gathering feedback on service experiences, contributing to continuous improvement efforts.
  • Collaborate with other departments, such as sales and parts, to ensure seamless coordination and communication across different functions.
  • Follow all company policies, procedures, and safety guidelines, ensuring compliance with relevant regulations and standards.
  • Participate in training and development programs to enhance product knowledge, customer service skills, and job-related competencies.
  • Provide support to the service department in various administrative tasks, such as data entry, filing, and report preparation.
  • Uphold the company's values, brand image, and service standards in all activities and interactions.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Automotive
  • Qatar, GCC
  • English
  • Proficiency in basic computer applications (e.g., MS Office, email)
  • Strong communication and interpersonal skills, attention to detail, ability to multitask and prioritize, excellent customer service skills.

Skills

  • Strong communication and interpersonal skills, attention to detail, ability to multitask and prioritize, excellent customer service skills.
  • Proficiency in basic computer applications (e.g., MS Office, email)
  • Knowledge of automotive service processes, familiarity with automotive terminology, ability to handle customer inquiries and complaints effectively.
  • Experience with dealership management systems (DMS), customer relationship management (CRM) software

Education

Diploma / Bachelor

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