Apply now »

Title:  Service Advisor

Date:  Mar 30, 2026
Description: 

Job Responsibilities

  • Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
  • Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
  • Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
  • Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
  • Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
  • Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.
  • Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
  • Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
  • Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
  • Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.
  • Process customer payments and transactions, following company procedures and guidelines.
  • Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
  • Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
  • Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.
  • Adhere to company policies, procedures, and safety guidelines at all times.

Qualifications

  • Customer Service
  • Automotive
  • Qatar, GCC
  • English
  • Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).
  • Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.

Skills

  • Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience.
  • Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software.
  • Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.
  • Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).

Education

Diploma / Bachelor

Apply now »