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Title:  Senior Sales Consultant - Parts

Date:  Feb 21, 2026
Description: 

Job Responsibilities

Provide expert advice and guidance to customers, ensuring they receive personalized assistance and find the right automotive parts and accessories.
Greet customers in a professional and friendly manner, actively listening to their needs and inquiries.
Assist customers in identifying and locating the correct parts, leveraging advanced knowledge and experience.
Provide expert advice and guidance to customers regarding automotive parts, including compatibility, features, and benefits.
Foster and maintain strong relationships with customers, addressing their needs, resolving issues, and ensuring customer satisfaction.
Assist customers in identifying and locating the correct parts, utilizing catalogs, computer systems, and other available resources.
Drive the achievement of sales targets and revenue growth by effectively managing the sales pipeline and driving sales activities.
Build strong relationships with customers, establishing trust and ensuring customer satisfaction throughout the purchasing process.
Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to customers and the sales team.
Recommend additional products or accessories that complement the customer's purchase and meet their requirements.
Conduct regular sales reviews to assess performance, identify areas for improvement, and implement strategies to enhance sales effectiveness.
Process parts orders accurately and efficiently, utilizing the appropriate sales and inventory management systems.
Collaborate with the marketing team to develop and execute sales and promotional campaigns to increase customer engagement and drive sales.
Collaborate with the Parts Department team to ensure efficient and timely order fulfillment, coordinating with the warehouse and suppliers as needed.
Continuously evaluate and improve sales processes, recommending enhancements and implementing best practices.
Maintain up-to-date knowledge of the parts inventory, including new products, promotions, and pricing.
Coordinate with the Parts Department Manager and other departments to ensure smooth operations, efficient order fulfilment, and customer satisfaction.
Proactively reach out to customers regarding new products, promotions, and upcoming events to drive sales and customer engagement.
Keep abreast of new product releases, product features, and promotions, effectively communicating them to customers.
Meet or exceed sales targets and objectives set by the Parts Department Manager.
Assist in resolving complex customer complaints or issues, ensuring they are addressed promptly and to the customer's satisfaction.
Follow up with customers post-purchase to ensure satisfaction, address any concerns, and foster long-term relationships.
Collaborate with the Parts Department Manager to develop sales forecasts, budgets, and pricing strategies.
Resolve customer complaints or issues in a professional and timely manner, escalating to the Parts Department Manager when necessary.
Stay updated on industry regulations, policies, and ethical standards, ensuring compliance and promoting a culture of integrity.
Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to customers.
Collaborate with the marketing team to develop and implement sales and promotional strategies for the Parts Department.
Maintain accurate and organized customer records, including contact information, purchase history, and preferences.
Adhere to all company policies, procedures, and ethical standards.
Continuously enhance product knowledge and sales skills through training and professional development opportunities.
Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

Minimum 5 years relevant experience
Automotive
Qatar, GCC
English
Proficiency in standard office software (e.g., Microsoft Office Suite)
Excellent interpersonal and communication skills.
Strong negotiation and persuasive abilities.
Deep knowledge of automotive parts and industry trends.
Exceptional customer service orientation.

Skills

Familiarity with Customer Relationship Management (CRM) software.
Exceptional customer service orientation.
Familiarity with inventory management systems.
Ability to analyze sales data and identify opportunities for growth.
Understanding of pricing strategies and market dynamics.
Experience with CRM software, data analysis tools
Excellent interpersonal and communication skills.
Proficiency in standard office software (e.g., Microsoft Office Suite)
Deep knowledge of automotive parts and industry trends.
Strong negotiation and persuasive abilities.
Familiarity with the local automotive market.
Other Job-Specific Skills:
Proficiency in using sales presentation tools and techniques.
Knowledge of competitive products and pricing.

Experience

Education

Diploma / Bachelor

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