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Title:  Sales Consultant - Parts

Date:  Mar 11, 2026
Description: 

Job Responsibilities

Greet customers in a professional and friendly manner, actively listening to their needs and inquirie
Provide expert advice and guidance to customers regarding automotive parts, including compatibility, features, and benefits.
Assist customers in identifying and locating the correct parts, utilizing catalogs, computer systems, and other available resources.
Build strong relationships with customers, establishing trust and ensuring customer satisfaction throughout the purchasing process.
Recommend additional products or accessories that complement the customer's purchase and meet their requirements.
Process parts orders accurately and efficiently, utilizing the appropriate sales and inventory management systems.
Collaborate with the Parts Department team to ensure efficient and timely order fulfillment, coordinating with the warehouse and suppliers as needed.
Maintain up-to-date knowledge of the parts inventory, including new products, promotions, and pricing.
Proactively reach out to customers regarding new products, promotions, and upcoming events to drive sales and customer engagement.
Meet or exceed sales targets and objectives set by the Parts Department Manager.
Follow up with customers post-purchase to ensure satisfaction, address any concerns, and foster long-term relationships.
Resolve customer complaints or issues in a professional and timely manner, escalating to the Parts Department Manager when necessary.
Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to customers.
Collaborate with the marketing team to develop and implement sales and promotional strategies for the Parts Department.
Maintain accurate and organized customer records, including contact information, purchase history, and preferences.
Adhere to all company policies, procedures, and ethical standards.
Continuously enhance product knowledge and sales skills through training and professional development opportunities.
Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

Bachelors degree
High School Diploma, Bachelors degree preferred

Skills

Ability to provide exceptional customer service.
Ability to upsell and cross-sell related parts and accessories.
Basic computer skills (email, word processing, spreadsheet software)
Excellent communication and interpersonal skills.
Experience with handling customer complaints and resolving issues.
Familiarity with automotive cataloguing systems.
Proficiency in inventory management software, CRM software, and point-of-sale systems.
Proficient in conducting product demonstrations and explaining features.
Strong product knowledge of automotive parts and accessories.

Experience

Minimum 2 years relevant experience

Education

High School

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