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Title:  Sales Consultant - Parts

Date:  Jun 24, 2025
Description: 

Job Responsibilities

  • Greet customers in a professional and friendly manner, actively listening to their needs and inquirie
  • Provide expert advice and guidance to customers regarding automotive parts, including compatibility, features, and benefits.
  • Assist customers in identifying and locating the correct parts, utilizing catalogs, computer systems, and other available resources.
  • Build strong relationships with customers, establishing trust and ensuring customer satisfaction throughout the purchasing process.
  • Recommend additional products or accessories that complement the customer's purchase and meet their requirements.
  • Process parts orders accurately and efficiently, utilizing the appropriate sales and inventory management systems.
  • Collaborate with the Parts Department team to ensure efficient and timely order fulfillment, coordinating with the warehouse and suppliers as needed.
  • Maintain up-to-date knowledge of the parts inventory, including new products, promotions, and pricing.
  • Proactively reach out to customers regarding new products, promotions, and upcoming events to drive sales and customer engagement.
  • Meet or exceed sales targets and objectives set by the Parts Department Manager.
  • Follow up with customers post-purchase to ensure satisfaction, address any concerns, and foster long-term relationships.
  • Resolve customer complaints or issues in a professional and timely manner, escalating to the Parts Department Manager when necessary.
  • Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to customers.
  • Collaborate with the marketing team to develop and implement sales and promotional strategies for the Parts Department.
  • Maintain accurate and organized customer records, including contact information, purchase history, and preferences.
  • Adhere to all company policies, procedures, and ethical standards.
  • Continuously enhance product knowledge and sales skills through training and professional development opportunities.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Bachelors degree
  • High School Diploma, Bachelors degree preferred

Skills

  • Ability to provide exceptional customer service.
  • Ability to upsell and cross-sell related parts and accessories.
  • Basic computer skills (email, word processing, spreadsheet software)
  • Excellent communication and interpersonal skills.
  • Experience with handling customer complaints and resolving issues.
  • Familiarity with automotive cataloguing systems.
  • Proficiency in inventory management software, CRM software, and point-of-sale systems.
  • Proficient in conducting product demonstrations and explaining features.
  • Strong product knowledge of automotive parts and accessories.

Experience

  • Minimum 2 years relevant experience

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