Title: Sales Consultant - Indoor
Job Responsibilities
- Develop a comprehensive understanding of our product line, features, and specifications to effectively present and promote automobiles to potential customers.
- Achieve and exceed assigned sales targets and revenue goals on a consistent basis.
- Proactively identify and pursue opportunities to maximize sales revenue and profitability.
- Effectively manage the sales pipeline, tracking leads, prospects, and opportunities to ensure timely follow-up and closure.
- Utilize effective sales strategies, techniques, and persuasive communication skills to drive revenue growth.
- Identify cross-selling and upselling opportunities to maximize revenue potential with existing customers.
- Collaborate with the sales manager and finance department to ensure accurate and timely processing of sales orders, contracts, and invoices.
- Proactively engage with prospective customers, both in person and through other channels, to generate leads and establish rapport.
- Conduct needs assessments and actively listen to customers to identify their preferences, budget, and specific requirements.
- Provide expert advice and guidance to customers, showcasing the benefits and features of different automobile models to match their needs.
- Negotiate sales contracts and pricing agreements, ensuring the fulfillment of customer expectations while adhering to company policies and guidelines.
- Collaborate with the finance department to facilitate smooth financing and leasing processes for customers, if applicable.
- Maintain a thorough and up-to-date knowledge of competitor products, pricing, and market trends to effectively position our offerings.
- Follow up with potential customers to answer questions, provide additional information, and address any concerns or objections.
- Utilize CRM systems and other sales tools to manage customer interactions, update information, and track sales activities and opportunities.
- Collaborate with the sales team and sales manager to achieve sales targets, share best practices, and contribute to overall team success.
- Participate in sales training programs and workshops to enhance product knowledge, sales techniques, and customer relationship management skills.
- Attend industry events, exhibitions, and promotional activities to build brand awareness and generate leads.
- Provide feedback to the sales manager and product development teams on customer preferences, market trends, and opportunities for improvement.
- Ensure compliance with company policies, ethical standards, and legal requirements.
- Perform other department duties related to his/her position as directed by the Head of the Department
Qualifications
Skills
- Ability to provide exceptional customer service.
- Ability to upsell and cross-sell related parts and accessories.
- Basic computer skills (email, word processing, spreadsheet software)
- Excellent communication and interpersonal skills.
- Experience with handling customer complaints and resolving issues.
- Familiarity with automotive cataloguing systems.
- Proficiency in inventory management software, CRM software, and point-of-sale systems.
- Proficient in conducting product demonstrations and explaining features.
- Strong product knowledge of automotive parts and accessories.
Experience
- Minimum 2 years relevant experience
- Sales and customer service
Education