Title: Receptionist
Job Responsibilities
- Answer phone calls and respond to customer inquiries via email or chat, providing accurate and timely information.
- Assist & guide customer to dedicated Salesperson by following the agreed internal processes.
- Assist customer and handle their complaint/feedback, ensured solved, and escalate to Customer Relations Management for follow up.
- Assist sales representatives with administrative tasks such as preparing documents, filing paperwork, and updating customer records in the database.
- Greet and welcome customers as they enter the showroom, providing excellent customer service and answering any questions they may have.
- Handle customer�s sales inquiry received via phone, website, and social media during the Sales / Service campaigns.
- Keep track of inventory levels and order supplies as needed, including office supplies and marketing materials.
- Maintain a clean and organized showroom, ensuring that all vehicles are displayed properly, and any brochures or marketing materials are well-stocked and displayed neatly.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Stay up to date with the latest trends and developments in the automobile industry, including new models, features, and technologies.
- Support Sales Team for scheduling new vehicle registration by coordinating with internal and external authorities as and when required.
Qualifications
- Ability to maintain confidentiality
- Customer service training, telephone etiquette, administrative courses.
- Experience in the automotive industry or a related sector (e.g., retail, hospitality)
- Prior experience in a customer service or administrative role.
- ability to work independently and as part of a team
- flexibility to work in a fast-paced environment
- good problem-solving skills, punctuality and reliability.
- strong organizational skills
Skills
- ability to handle cash transactions
- ability to multitask and prioritize
- attention to detail
- Excellent verbal and written communication skills
- Experience with CRM software, data entry, and online appointment scheduling systems.
- familiarity with inventory management systems
- Knowledge of automotive terminology
- professional and friendly demeanour
- Proficiency in basic computer applications (e.g., MS Office: Word, Excel, Outlook)
- strong interpersonal skills
Experience
Education