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Title:  Reception Supervisor

Date:  May 7, 2026
Description: 

Job Responsibilities

Conduct thorough inspections of vehicles to identify potential issues and provide accurate repair estimates.
Maintain detailed records of repair work, including parts used, labor hours, and diagnostic findings, for accurate billing and documentation.
Stay updated on the latest advancements in automotive technology and repair techniques through continuous learning and professional development.
Utilize computerized systems and software for diagnostic purposes, repair documentation, and parts ordering.
Assist in maintaining a clean and organized work area, including tools, equipment, and service bays.
Collaborate with the Service Manager to optimize departmental efficiency, productivity, and customer service.
Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
Adhere to company policies, procedures, and safety guidelines at all times.
Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
Resolve escalated customer concerns and complaints in a timely and professional manner.
Oversee the scheduling and coordination of service appointments, ensuring timely completion of repairs and maintenance tasks.
Manage and supervise a team of technicians and support staff, providing guidance, training, and performance feedback to ensure high levels of productivity and quality.
Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

Proficiency in MS Office Suite (Word, Excel, Outlook)
BSc in Automotive Engineering, Electrical Engineering, Mechanical Engineering, or Production/Manufacturing Engineering

Skills

Knowledge of automotive dealership management systems.
Familiarity with appointment scheduling software.
Proficiency in MS Office Suite (Word, Excel, Outlook)
Strong interpersonal and communication skills.
Ability to handle and resolve customer complaints effectively.
Excellent customer service skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Attention to detail and organizational skills.

Experience

Minimum 5 years relevant experience

Education

Bachelor in Automotive Technology, Mechanical Engineering, or related field.

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