Title: Reception Supervisor

Date: Feb 16, 2026

Description:

Job Responsibilities

Use specialized diagnostic equipment and tools to identify and resolve complex mechanical and electrical issues.

Diagnose and repair vehicle malfunctions and implement appropriate solutions to ensure optimal performance.

Interpret diagnostic reports, service manuals, and technical specifications to effectively troubleshoot and repair vehicles.

Lead and mentor junior technicians, providing guidance and technical expertise to support their professional development.

Assist in developing and implementing training programs for technicians to enhance their skills and knowledge.

Ensure compliance with safety regulations and guidelines in all repair and maintenance activities.

Collaborate with service advisors and other team members to accurately estimate repair costs and provide recommendations to customers.

Conduct thorough inspections of vehicles to identify potential issues and provide accurate repair estimates.

Maintain detailed records of repair work, including parts used, labor hours, and diagnostic findings, for accurate billing and documentation.

Stay updated on the latest advancements in automotive technology and repair techniques through continuous learning and professional development.

Utilize computerized systems and software for diagnostic purposes, repair documentation, and parts ordering.

Uphold high-quality standards in all repair work, ensuring customer satisfaction and repeat business.

Assist in maintaining a clean and organized work area, including tools, equipment, and service bays.

Collaborate with the Service Manager to optimize departmental efficiency, productivity, and customer service.

Perform other department duties related to his/her position as directed by the Head of the Department

Proficiency in MS Office Suite (Word, Excel, Outlook)

Familiarity with operating telephone systems, fax machines, and other office equipment.

Strong interpersonal and communication skills.

Excellent customer service skills.

Ability to handle and resolve customer complaints effectively.

Attention to detail and organizational skills.

Ability to multitask and prioritize tasks in a fast-paced environment.

Knowledge of automotive dealership management systems.

Experience with customer relationship management (CRM) software.

Familiarity with appointment scheduling software.

Knowledge of automotive products and services.