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Title:  Reception Supervisor

Date:  Dec 28, 2025
Description: 

Job Responsibilities

  • Use specialized diagnostic equipment and tools to identify and resolve complex mechanical and electrical issues.
  • Diagnose and repair vehicle malfunctions and implement appropriate solutions to ensure optimal performance.
  • Interpret diagnostic reports, service manuals, and technical specifications to effectively troubleshoot and repair vehicles.
  • Lead and mentor junior technicians, providing guidance and technical expertise to support their professional development.
  • Assist in developing and implementing training programs for technicians to enhance their skills and knowledge.
  • Ensure compliance with safety regulations and guidelines in all repair and maintenance activities.
  • Collaborate with service advisors and other team members to accurately estimate repair costs and provide recommendations to customers.
  • Conduct thorough inspections of vehicles to identify potential issues and provide accurate repair estimates.
  • Maintain detailed records of repair work, including parts used, labor hours, and diagnostic findings, for accurate billing and documentation.
  • Stay updated on the latest advancements in automotive technology and repair techniques through continuous learning and professional development.
  • Utilize computerized systems and software for diagnostic purposes, repair documentation, and parts ordering.
  • Uphold high-quality standards in all repair work, ensuring customer satisfaction and repeat business.
  • Assist in maintaining a clean and organized work area, including tools, equipment, and service bays.
  • Collaborate with the Service Manager to optimize departmental efficiency, productivity, and customer service.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Proficiency in MS Office Suite (Word, Excel, Outlook)
  • Familiarity with operating telephone systems, fax machines, and other office equipment.
  • Strong interpersonal and communication skills.
  • Excellent customer service skills.
  • Ability to handle and resolve customer complaints effectively.
  • Attention to detail and organizational skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.

Skills

  • Knowledge of automotive dealership management systems.
  • Experience with customer relationship management (CRM) software.
  • Familiarity with appointment scheduling software.
  • Knowledge of automotive products and services.
  • Proficiency in MS Office Suite (Word, Excel, Outlook)
  • Strong interpersonal and communication skills.
  • Familiarity with operating telephone systems, fax machines, and other office equipment.
  • Ability to handle and resolve customer complaints effectively.
  • Excellent customer service skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Attention to detail and organizational skills.

Education

Diploma / Bachelor

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