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Title:  Reception Supervisor

Date:  Oct 30, 2025
Description: 

Job Responsibilities

  • Oversee the day-to-day operations of the reception area, ensuring a professional and welcoming environment at all times.
  • Greet and welcome visitors, clients, and employees, providing a positive first impression and addressing their inquiries promptly and professionally.
  • Manage incoming calls, routing them to the appropriate personnel or department, and taking messages when necessary.
  • Coordinate and schedule appointments, meetings, and conference room bookings, ensuring efficient utilization of resources.
  • Handle customer inquiries and complaints, resolving issues or escalating them to the appropriate department for further assistance.
  • Supervise and train reception staff, providing guidance and support to ensure exceptional customer service and adherence to company policies and procedures.
  • Maintain the reception area's cleanliness and organization, ensuring a professional and inviting atmosphere.
  • Manage incoming and outgoing mail and packages, distributing them to the appropriate recipients and maintaining accurate records.
  • Prepare and maintain visitor logs, security procedures, and other relevant documentation to ensure the safety and security of the premises.
  • Coordinate with various departments to ensure a seamless flow of information and efficient resolution of client requests.
  • Monitor and manage office supplies, ensuring an adequate inventory and coordinating purchases as needed.
  • Handle administrative tasks such as filing, data entry, and document preparation, ensuring accuracy and confidentiality.
  • Assist with travel arrangements, including flight bookings, hotel reservations, and transportation coordination, as required.
  • Collaborate with the HR department to support employee onboarding processes, including issuing access cards, providing orientation materials, and coordinating office space.
  • Stay updated on company policies, procedures, and promotions to provide accurate and timely information to visitors and staff.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Excellent verbal and written communication skills, strong interpersonal skills, ability to handle multiple tasks simultaneously, problem-solving abilities, attention to detail, ability to remain calm under pressure.

Skills

  • Experience with customer relationship management (CRM) software, such as Salesforce or HubSpot.
  • Excellent verbal and written communication skills, strong interpersonal skills, ability to handle multiple tasks simultaneously, problem-solving abilities, attention to detail, ability to remain calm under pressure.
  • Knowledge of automotive industry terminology and practices, familiarity with phone systems and office equipment.

Education

Diploma / Bachelor

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