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Title:  Lead Technician - MTU

Date:  Mar 13, 2025
Description: 

Job Responsibilities

Perform advanced diagnostic procedures to identify engine-related issues in vehicles equipped with MTU engines.
Conduct thorough inspections and assessments of vehicles, utilizing specialized tools and equipment to diagnose problems accurately.
Perform complex repair and maintenance tasks on engines, including troubleshooting, disassembly, repair, and reassembly.
Ensure adherence to manufacturer specifications, technical manuals, and service bulletins while performing repair and maintenance tasks.
Utilize computerized diagnostic systems and software to assist in identifying and resolving engine-related problems.
Provide technical guidance and support to junior technicians, assisting them in diagnosing and repairing complex engine issues.
Monitor the progress and quality of work performed by junior technicians, ensuring compliance with dealership standards and customer satisfaction.
Maintain accurate records of all repairs, services, and diagnostic procedures performed on vehicles, ensuring documentation is complete and detailed.
Stay updated on the latest technological advancements, diagnostic tools, and repair techniques related to MTU engines.
Collaborate with the parts department to identify and procure necessary parts and components for engine repairs.
Ensure the cleanliness, organization, and safety of the workshop area and tools, adhering to dealership policies and procedures.
Adhere to all safety regulations and guidelines while performing repair and maintenance tasks, including the proper use of personal protective equipment (PPE).
Assist in training and mentoring junior technicians, providing guidance on proper diagnostic procedures, repair techniques, and customer service skills.
Coordinate with the service manager to prioritize and schedule service jobs based on customer requirements and dealership objectives.
Participate in continuous improvement initiatives, suggesting process enhancements and efficiency improvements within the service and maintenance department.
Provide excellent customer service, addressing customer inquiries, explaining repair procedures, and ensuring customer satisfaction throughout the service process.
Keep abreast of warranty policies and procedures, ensuring accurate documentation and adherence to warranty guidelines during repair and service activities.
Conduct road tests and performance evaluations to verify the effectiveness of repairs and ensure the proper functioning of vehicles.
Maintain a clean and professional appearance, representing the dealership and the service department in a positive manner.
Adhere to dealership policies, procedures, and ethical standards while carrying out job responsibilities.
Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

Automotive
Mechanical
Electrical
Automotive Service Excellent
Minimum 5 years relevant experience
Diagnosing & repairing automotive systems
Automotive industry
Qatar GCC
English
Intermediate Ms Office Suites
Diagnostic tools
Strong troubleshooting & problem-solving skills

Skills

Diagnostic tools
Intermediate Ms Office Suites

Education

Relevant Vocational, Tertiary or Trade qualification

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