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Title:  Lead Technician - MTU

Date:  Mar 13, 2025
Description: 

Job Responsibilities

  • Perform advanced diagnostic procedures to identify engine-related issues in vehicles equipped with MTU engines.
  • Conduct thorough inspections and assessments of vehicles, utilizing specialized tools and equipment to diagnose problems accurately.
  • Perform complex repair and maintenance tasks on engines, including troubleshooting, disassembly, repair, and reassembly.
  • Ensure adherence to manufacturer specifications, technical manuals, and service bulletins while performing repair and maintenance tasks.
  • Utilize computerized diagnostic systems and software to assist in identifying and resolving engine-related problems.
  • Provide technical guidance and support to junior technicians, assisting them in diagnosing and repairing complex engine issues.
  • Monitor the progress and quality of work performed by junior technicians, ensuring compliance with dealership standards and customer satisfaction.
  • Maintain accurate records of all repairs, services, and diagnostic procedures performed on vehicles, ensuring documentation is complete and detailed.
  • Stay updated on the latest technological advancements, diagnostic tools, and repair techniques related to MTU engines.
  • Collaborate with the parts department to identify and procure necessary parts and components for engine repairs.
  • Ensure the cleanliness, organization, and safety of the workshop area and tools, adhering to dealership policies and procedures.
  • Adhere to all safety regulations and guidelines while performing repair and maintenance tasks, including the proper use of personal protective equipment (PPE).
  • Assist in training and mentoring junior technicians, providing guidance on proper diagnostic procedures, repair techniques, and customer service skills.
  • Coordinate with the service manager to prioritize and schedule service jobs based on customer requirements and dealership objectives.
  • Participate in continuous improvement initiatives, suggesting process enhancements and efficiency improvements within the service and maintenance department.
  • Provide excellent customer service, addressing customer inquiries, explaining repair procedures, and ensuring customer satisfaction throughout the service process.
  • Keep abreast of warranty policies and procedures, ensuring accurate documentation and adherence to warranty guidelines during repair and service activities.
  • Conduct road tests and performance evaluations to verify the effectiveness of repairs and ensure the proper functioning of vehicles.
  • Maintain a clean and professional appearance, representing the dealership and the service department in a positive manner.
  • Adhere to dealership policies, procedures, and ethical standards while carrying out job responsibilities.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Minimum 5 years relevant experience
  • Qatar GCC
  • English
  • Intermediate Ms Office Suites
  • Strong troubleshooting & problem-solving skills

Education

  • Relevant Vocational, Tertiary or Trade qualification

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