Provide exceptional customer service and serve as a knowledgeable resource for customers regarding finance and insurance options.
Conduct thorough financial interviews with customers to understand their creditworthiness, financial goals, and budget constraints.
Explain and promote various financing options, including loans, leases, and extended warranty programs, tailored to meet the customers' needs.
Collaborate with sales teams to ensure a smooth transition from vehicle selection to the finance and insurance process.
Collect and verify customer information and documentation required for loan applications, credit checks, and insurance policies.
Submit loan applications to financial institutions and negotiate loan terms and interest rates on behalf of customers.
Review and explain financing terms and contracts to customers, ensuring clarity and transparency.
Offer and explain various insurance products, such as vehicle protection plans, gap insurance, and extended warranties.
Coordinate with insurance providers to initiate insurance policies and resolve any issues or claims.
Maintain up-to-date knowledge of finance and insurance products, interest rates, and industry trends to provide accurate information to customers.
Ensure compliance with regulatory requirements, such as the Truth in Lending Act (TILA), Fair Credit Reporting Act (FCRA), and other relevant laws.
Calculate and present finance and insurance options to customers, clearly explaining the terms, rates, and monthly payments.
Achieve sales targets and maximize revenue opportunities by effectively promoting finance and insurance products.
Develop and maintain strong relationships with financial institutions, insurance providers, and other industry professionals.
Assist with administrative tasks, including preparing and submitting finance and insurance reports, maintaining records, and updating customer profiles in the system.
Perform other department duties related to his/her position as directed by the Head of the Department