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Title:  Team Leader - CRM

Date:  Dec 1, 2025
Description: 

Job Responsibilities

Lead and supervise a team of CRM professionals, providing guidance, coaching, and support to ensure the effective execution of CRM activities.
Develop and implement CRM strategies, policies, and procedures to optimize customer relationship management.
Oversee the CRM system, including data entry, data quality management, and system maintenance, ensuring accurate and up-to-date customer information.
Collaborate with cross-functional teams, such as Sales, Marketing, and Customer Service, to align CRM initiatives with business goals and objectives.
Coordinate the collection, analysis, and interpretation of customer data to identify trends, insights, and opportunities for improving customer experiences.
Monitor and report on key performance indicators (KPIs) related to customer satisfaction, retention, and engagement, and develop strategies for improvement.
Ensure compliance with data privacy regulations and best practices in data management and customer consent.
Develop and deliver training programs for CRM team members and other stakeholders to enhance CRM knowledge and skills.
Foster a customer-centric culture within the organization, promoting the importance of delivering exceptional customer experiences.
Collaborate with IT teams to identify and implement CRM system enhancements, integrations, and automation solutions to streamline CRM processes.
Analyze customer feedback and complaints, and facilitate their resolution by working closely with relevant departments.
Conduct regular performance evaluations for team members, set performance goals, and provide constructive feedback for their development.
Identify and implement process improvements to enhance CRM efficiency and effectiveness.
Stay updated with industry trends, emerging technologies, and best practices in CRM to drive continuous improvement.
Act as a point of escalation for complex customer inquiries or issues, ensuring timely and satisfactory resolution.
Collaborate with the Marketing team to develop targeted customer segmentation and personalized marketing campaigns.
Develop and maintain strong relationships with key customers, business partners, and stakeholders to enhance customer engagement and loyalty.
Prepare regular reports on CRM activities, customer insights, and performance metrics for management review.
Uphold company policies, procedures, and ethical standards, ensuring compliance with all applicable laws and regulations.
Participate in cross-functional projects and initiatives related to customer experience, loyalty programs, and business growth.
Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

Business Administration, Marketing, or a related field.
Automotive
Qatar, GCC
English

Skills

Excellent communication and interpersonal skills
Strong leadership and team management skills
Knowledge of CRM best practices and strategies
Analytical thinking and problem-solving abilities
Ability to analyze data and generate meaningful insights
Understanding of customer journey mapping and segmentation
Experience with CRM software (e.g., Salesforce, Microsoft Dynamics), data analysis tools, and project management software.
Familiarity with sales and marketing techniques.
Knowledge of automotive sales processes and customer lifecycle
Experience in implementing and managing CRM systems
Proficient in MS Office (Word, Excel, PowerPoint).

Experience

Minimum 3 years relevant experience

Education

Bachelor in Business Administration, Marketing, Sales, or a related field.

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