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Title:  Star Assistance

Date:  Oct 7, 2025
Description: 

Job Responsibilities

Greet customers in a friendly and professional manner upon their arrival at the dealership or service center.
Assist customers with any initial inquiries, such as appointment scheduling, service requests, or general information.
Provide a warm and welcoming environment, ensuring customers feel valued and comfortable.
Direct customers to the appropriate departments or service areas based on their needs and appointments.
Manage customer inquiries and requests via phone calls, emails, or in-person interactions.
Effectively communicate and coordinate with various departments to address customer needs and resolve issues.
Keep track of customer appointments and ensure smooth scheduling and coordination with service advisors.
Provide basic product information to customers and direct them to sales representatives for further assistance, if needed.
Maintain a professional and courteous demeanor when dealing with customer complaints or concerns.
Inquire about and assess customers' requirements and needs.
Offer hospitality/ refreshments and ensure customers feels comfortable and attended to.
Introduce customer to welcome area and any relevant digital media.
Ensure a pleasant experience for the customer overall.
Transmit a positive attitude even during critical situation.
Always manage and maintain an overview of the capacity of the showroom and service lobby.
Manage overall coordination of showroom and service reception visitors.
Ensure that main customers contact area are always clean and in perfect condition.
Ensure all digital signage in the showroom & service reception is in perfect condition.
Match customer to their appointments via SPOT flow system.
Assign customers to relevant sales consultant/Product Expert/Service Advisor.
Create customer profiles and update customer info & insights to provide most current/ relevant descriptions of requirements.
Prepare & aware any appointment bookings in advance & is prepared for customers arrival.
Able to sense, understand and assess the customer's main requirements/interest.
Act as the link between various functions within the showroom & service reception.

Qualifications

Customer Service

Skills

Ability to work in fast paced environment.
Basic Ms Office suites
Customer relationship management

Experience

Minimum 2 years relevant experience

Education

Diploma / Bacheor

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