Title: Star Assistance
Job Responsibilities
- Greet customers in a friendly and professional manner upon their arrival at the dealership or service center.
- Assist customers with any initial inquiries, such as appointment scheduling, service requests, or general information.
- Provide a warm and welcoming environment, ensuring customers feel valued and comfortable.
- Direct customers to the appropriate departments or service areas based on their needs and appointments.
- Manage customer inquiries and requests via phone calls, emails, or in-person interactions.
- Effectively communicate and coordinate with various departments to address customer needs and resolve issues.
- Keep track of customer appointments and ensure smooth scheduling and coordination with service advisors.
- Provide basic product information to customers and direct them to sales representatives for further assistance, if needed.
- Maintain a professional and courteous demeanor when dealing with customer complaints or concerns.
- Inquire about and assess customers' requirements and needs.
- Offer hospitality/ refreshments and ensure customers feels comfortable and attended to.
- Introduce customer to welcome area and any relevant digital media.
- Ensure a pleasant experience for the customer overall.
- Transmit a positive attitude even during critical situation.
- Always manage and maintain an overview of the capacity of the showroom and service lobby.
- Manage overall coordination of showroom and service reception visitors.
- Ensure that main customers contact area are always clean and in perfect condition.
- Ensure all digital signage in the showroom & service reception is in perfect condition.
- Match customer to their appointments via SPOT flow system.
- Assign customers to relevant sales consultant/Product Expert/Service Advisor.
- Create customer profiles and update customer info & insights to provide most current/ relevant descriptions of requirements.
- Prepare & aware any appointment bookings in advance & is prepared for customers arrival.
- Able to sense, understand and assess the customer's main requirements/interest.
- Act as the link between various functions within the showroom & service reception.
Qualifications
- Customer service training, telephone etiquette, administrative courses.
- Experience in the automotive industry or a related sector (e.g., retail, hospitality)
- Prior experience in a customer service or administrative role.
- ability to work independently and as part of a team
- flexibility to work in a fast-paced environment
- good problem-solving skills, punctuality and reliability.
- strong organizational skills
Skills
- Ability to work in fast paced environment.
- Basic Ms Office suites
- Customer relationship management
Experience
Education