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Title:  Customer Service Representative

Date:  May 7, 2026
Description: 

Job Responsibilities

Serve as the primary point of contact for customer inquiries, providing exceptional service and resolving issues in a timely manner.
Address customer inquiries through various channels, including phone, email, and live chat, demonstrating professionalism and empathy.
Assist customers with product inquiries, technical support, warranty claims, and service appointments, providing accurate and detailed information.
Handle customer complaints and concerns effectively, demonstrating active listening and problem-solving skills to reach a satisfactory resolution.
Collaborate with internal departments, such as Sales, Service, and Parts, to address customer needs and ensure seamless customer experience.
Process customer orders, returns, and exchanges, ensuring accuracy and efficiency.
Provide product recommendations and information to customers, guiding them in selecting the appropriate products based on their needs and preferences.
Maintain accurate and up-to-date customer records and communication logs in the CRM system.
Stay knowledgeable about our products, services, promotions, and company policies to provide accurate and relevant information to customers.
Assist in resolving billing and payment inquiries, working closely with the Finance department as needed.
Escalate complex or unresolved customer issues to the appropriate department or supervisor for further assistance.
Proactively follow up with customers to ensure their satisfaction and address any additional needs or concerns.
Contribute to continuous improvement efforts by providing feedback on customer trends, common inquiries, and opportunities for service enhancements.
Adhere to company policies, procedures, and ethical standards in all customer interactions.
Maintain a positive and professional attitude in all customer interactions, fostering a customer-centric culture within the organization.
Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

CRM Experience
Data Entry

Skills

Basic Ms. Office suites
Customer relationship management
Customer support platform

Experience

Education

Bachelor

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