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Title:  Customer Service Representative

Date:  May 7, 2026
Description: 

Job Responsibilities

Address customer inquiries through various channels, including phone, email, and live chat, demonstrating professionalism and empathy.
Assist customers with product inquiries, technical support, warranty claims, and service appointments, providing accurate and detailed information.
Handle customer complaints and concerns effectively, demonstrating active listening and problem-solving skills to reach a satisfactory resolution.
Collaborate with internal departments, such as Sales, Service, and Parts, to address customer needs and ensure seamless customer experience.
Maintain accurate and up-to-date customer records and communication logs in the CRM system.
Stay knowledgeable about our products, services, promotions, and company policies to provide accurate and relevant information to customers.
Proactively follow up with customers to ensure their satisfaction and address any additional needs or concerns.
Contribute to continuous improvement efforts by providing feedback on customer trends, common inquiries, and opportunities for service enhancements.
Adhere to company policies, procedures, and ethical standards in all customer interactions.
Maintain a positive and professional attitude in all customer interactions, fostering a customer-centric culture within the organization.
Perform other department duties related to his/her position as directed by the Head of the Department
Implement and manage customer relationship management strategies to enhance customer satisfaction, loyalty, and retention.
Collaborate with cross-functional teams, including sales, marketing, and service, to align CRM initiatives with business objectives.
Maintain and update customer databases and ensure data accuracy and integrity.
Collaborate with external vendors and service providers to integrate CRM systems, implement new functionalities, and troubleshoot technical issues.
Coordinate customer loyalty programs, referral programs, and customer appreciation events to foster long-term customer relationships.
Utilize CRM software and tools to manage customer interactions, track sales leads, and generate reports and analytics.
Utilize CRM systems and other sales tools to manage customer interactions, update information, and track sales activities and opportunities.

Qualifications

CRM Experience
Data Entry

Skills

Basic Ms. Office suites
Customer relationship management
Customer support platform

Experience

Education

Bachelor

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