Apply now »

Title:  Call Center Staff

Date:  Dec 7, 2025
Description: 

Job Responsibilities

Answer incoming calls promptly and professionally, addressing customer inquiries, requests, and concerns.
Provide accurate and up-to-date information about products, services, and promotions.
Assist customers with placing orders, scheduling appointments, and resolving issues or complaints.
Ensure a positive customer experience by actively listening to customers, empathizing with their concerns, and providing suitable solutions.
Handle escalated calls and difficult situations with professionalism and composure, seeking guidance from supervisors as needed.
Follow company policies and procedures to ensure consistent service delivery and adherence to service level agreements (SLAs).
Maintain a friendly and courteous demeanor while dealing with customers, promoting a positive brand image.
Manage a high volume of incoming calls efficiently, ensuring minimal wait times and adherence to call handling guidelines.
Accurately document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
Update customer records with relevant information, such as contact details, preferences, and interactions history.
Maintain confidentiality and security of customer data and adhere to data protection regulations.
Stay updated with product knowledge and changes in offerings to provide accurate information to customers.
Participate in training sessions and product briefings to enhance knowledge and proficiency in handling customer inquiries.
Collaborate with other teams, such as sales and technical support, to gather information and provide comprehensive solutions to customers.
Identify and analyze customer needs, issues, or complaints, and provide appropriate resolutions or escalate complex matters to higher-level support.
Utilize problem-solving skills and resources to address customer concerns effectively.
Follow up with customers to ensure satisfaction and resolution of any outstanding issues.
Adhere to quality assurance guidelines and call center performance metrics, such as call handling time, customer satisfaction ratings, and first-call resolution rates.
Strive to meet or exceed individual and team targets to ensure overall customer service excellence.
Provide feedback and suggestions for process improvements and enhancements to enhance the overall customer experience.
Stay updated with industry trends and best practices in call center operations and customer service.
Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Customer Service Skills
  • Good Comm. Skills
  • Data Entry skill s

Skills

  • Active listening skills,
  • Problem solving skills
  • Intermediate computer skills

Experience

Apply now »