Apply now »

Title:  Call Center Executive

Date:  Dec 23, 2025
Description: 

Job Responsibilities

  • Answer incoming calls promptly and professionally, addressing customer inquiries, requests, and concerns.
  • Provide accurate and up-to-date information about products, services, and promotions.
  • Assist customers with placing orders, scheduling appointments, and resolving issues or complaints.
  • Ensure a positive customer experience by actively listening to customers, empathizing with their concerns, and providing suitable solutions.
  • Handle escalated calls and difficult situations with professionalism and composure, seeking guidance from supervisors as needed.
  • Follow company policies and procedures to ensure consistent service delivery and adherence to service level agreements (SLAs).
  • Maintain a friendly and courteous demeanor while dealing with customers, promoting a positive brand image.
  • Manage a high volume of incoming calls efficiently, ensuring minimal wait times and adherence to call handling guidelines.
  • Accurately document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
  • Update customer records with relevant information, such as contact details, preferences, and interactions history.
  • Maintain confidentiality and security of customer data and adhere to data protection regulations.
  • Stay updated with product knowledge and changes in offerings to provide accurate information to customers.
  • Participate in training sessions and product briefings to enhance knowledge and proficiency in handling customer inquiries.
  • Collaborate with other teams, such as sales and technical support, to gather information and provide comprehensive solutions to customers.
  • Identify and analyze customer needs, issues, or complaints, and provide appropriate resolutions or escalate complex matters to higher-level support.
  • Utilize problem-solving skills and resources to address customer concerns effectively.
  • Follow up with customers to ensure satisfaction and resolution of any outstanding issues.
  • Adhere to quality assurance guidelines and call center performance metrics, such as call handling time, customer satisfaction ratings, and first-call resolution rates.
  • Strive to meet or exceed individual and team targets to ensure overall customer service excellence.
  • Provide feedback and suggestions for process improvements and enhancements to enhance the overall customer experience.
  • Stay updated with industry trends and best practices in call center operations and customer service.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Customer Service Skills
  • Good Comm. Skills
  • Data Entry skill s

Skills

  • Active listening skills,
  • Problem solving skills
  • Intermediate computer skills

Education

High School / Diploma

Apply now »