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Title:  CRM Executive

Date:  Aug 7, 2025
Description: 

Job Responsibilities

  • Implement and manage customer relationship management strategies to enhance customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams, including sales, marketing, and service, to align CRM initiatives with business objectives.
  • Maintain and update customer databases and ensure data accuracy and integrity.
  • Analyze customer data, including demographics, purchase history, and preferences, to identify customer segments and develop targeted marketing campaigns.
  • Monitor and evaluate customer satisfaction levels and implement measures to address any gaps or areas of improvement.
  • Develop and implement customer communication strategies, including email marketing, SMS campaigns, and personalized messages.
  • Ensure timely and accurate responses to customer inquiries, complaints, and feedback through various communication channels.
  • Utilize CRM software and tools to manage customer interactions, track sales leads, and generate reports and analytics.
  • Collaborate with the sales team to optimize lead generation, conversion, and customer acquisition processes.
  • Coordinate customer loyalty programs, referral programs, and customer appreciation events to foster long-term customer relationships.
  • Identify and implement process improvements to streamline CRM operations and enhance efficiency.
  • Stay updated on industry trends, customer behavior, and technological advancements to recommend and implement innovative CRM strategies.
  • Conduct regular training sessions for staff to promote CRM best practices and ensure consistent customer engagement.
  • Develop and maintain CRM-related documentation, including standard operating procedures, user guides, and training materials.
  • Monitor and report on key performance indicators (KPIs) related to customer engagement, satisfaction, and retention.
  • Maintain compliance with data protection and privacy regulations, ensuring customer data security and confidentiality.
  • Collaborate with external vendors and service providers to integrate CRM systems, implement new functionalities, and troubleshoot technical issues.

Qualifications

  • Customer service
  • Data Entry

Skills

  • Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics), MS Office (Word, Excel, PowerPoint).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Detail-oriented and well-organized.
  • Ability to handle and analyze large data sets.
  • Familiarity with customer segmentation and targeting strategies.
  • Experience with marketing automation tools, data analysis software.
  • Knowledge of automotive sales and customer service processes.
  • Experience in implementing marketing campaigns and tracking results.
  • Understanding of data privacy and compliance regulations.

Education

  1. Bachelor

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