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Title:  Branch Supervisor

Date:  Dec 9, 2025
Description: 

Job Responsibilities

Oversee the day-to-day operations of the branch, ensuring smooth workflow, efficient processes, and exceptional customer service.
Manage and lead a team of employees, providing guidance, support, and performance feedback to optimize team performance and achieve business objectives.
Foster a positive and collaborative work environment, promoting teamwork, professional development, and employee engagement.
Monitor branch performance against key performance indicators (KPIs), such as sales targets, customer satisfaction scores, and operational efficiency metrics.
Develop and implement strategies to achieve branch goals, including sales targets, customer retention, and service quality objectives.
Collaborate with sales teams to drive sales initiatives, monitor sales activities, and provide support in achieving sales targets.
Ensure adherence to company policies, procedures, and standards at the branch level, including compliance with legal and regulatory requirements.
Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and escalations in a timely and professional manner.
Monitor and manage inventory levels to ensure availability of products and parts, coordinating with supply chain and procurement teams as necessary.
Conduct regular branch inspections and audits to ensure compliance with safety, security, and cleanliness standards.
Prepare and analyze branch reports, including sales reports, financial statements, and operational metrics, providing insights and recommendations for improvement.
Collaborate with other branches and departments to share best practices, leverage synergies, and support cross-functional initiatives.
Stay updated on industry trends, market conditions, and competitor activities, providing input for business planning and strategy development.
Manage relationships with key stakeholders, such as customers, suppliers, and local authorities, to enhance business partnerships and resolve issues.
Uphold the company's values, brand image, and service standards in all branch activities and customer interactions.
Perform other department duties related to his/her position as directed by the Head of the Department

Skills

Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Familiarity with inventory management systems.
Strong leadership and interpersonal skills.
Excellent communication and negotiation abilities.
Solid understanding of automotive parts, accessories, and services.
Ability to work in a fast-paced, dynamic environment.
Strong problem-solving and decision-making skills.
Flexibility to work weekends or extended hours, as needed.
Familiarity with local automotive market and competitors.
Bilingual proficiency (if applicable to the location).

Experience

Minimum 5 years relevant experience

Education

Diploma / Bachelor in Automotive Technology, Mechanical Engineering, or related field.

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