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Title:  Senior Sales Consultant - Parts

Date:  May 26, 2025
Description: 

Job Responsibilities

  • Provide expert advice and guidance to customers, ensuring they receive personalized assistance and find the right automotive parts and accessories.
  • Greet customers in a professional and friendly manner, actively listening to their needs and inquiries.
  • Assist customers in identifying and locating the correct parts, leveraging advanced knowledge and experience.
  • Provide expert advice and guidance to customers regarding automotive parts, including compatibility, features, and benefits.
  • Foster and maintain strong relationships with customers, addressing their needs, resolving issues, and ensuring customer satisfaction.
  • Assist customers in identifying and locating the correct parts, utilizing catalogs, computer systems, and other available resources.
  • Drive the achievement of sales targets and revenue growth by effectively managing the sales pipeline and driving sales activities.
  • Build strong relationships with customers, establishing trust and ensuring customer satisfaction throughout the purchasing process.
  • Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to customers and the sales team.
  • Recommend additional products or accessories that complement the customer's purchase and meet their requirements.
  • Conduct regular sales reviews to assess performance, identify areas for improvement, and implement strategies to enhance sales effectiveness.
  • Process parts orders accurately and efficiently, utilizing the appropriate sales and inventory management systems.
  • Collaborate with the marketing team to develop and execute sales and promotional campaigns to increase customer engagement and drive sales.
  • Collaborate with the Parts Department team to ensure efficient and timely order fulfillment, coordinating with the warehouse and suppliers as needed.
  • Continuously evaluate and improve sales processes, recommending enhancements and implementing best practices.
  • Maintain up-to-date knowledge of the parts inventory, including new products, promotions, and pricing.
  • Coordinate with the Parts Department Manager and other departments to ensure smooth operations, efficient order fulfilment, and customer satisfaction.
  • Proactively reach out to customers regarding new products, promotions, and upcoming events to drive sales and customer engagement.
  • Keep abreast of new product releases, product features, and promotions, effectively communicating them to customers.
  • Meet or exceed sales targets and objectives set by the Parts Department Manager.
  • Assist in resolving complex customer complaints or issues, ensuring they are addressed promptly and to the customer's satisfaction.
  • Follow up with customers post-purchase to ensure satisfaction, address any concerns, and foster long-term relationships.
  • Collaborate with the Parts Department Manager to develop sales forecasts, budgets, and pricing strategies.
  • Resolve customer complaints or issues in a professional and timely manner, escalating to the Parts Department Manager when necessary.
  • Stay updated on industry regulations, policies, and ethical standards, ensuring compliance and promoting a culture of integrity.
  • Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to customers.
  • Collaborate with the marketing team to develop and implement sales and promotional strategies for the Parts Department.
  • Maintain accurate and organized customer records, including contact information, purchase history, and preferences.
  • Adhere to all company policies, procedures, and ethical standards.
  • Continuously enhance product knowledge and sales skills through training and professional development opportunities.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Minimum 5 years relevant experience
  • Automotive
  • Qatar, GCC
  • English
  • Proficiency in standard office software (e.g., Microsoft Office Suite)
  • Excellent interpersonal and communication skills.
  • Strong negotiation and persuasive abilities.
  • Deep knowledge of automotive parts and industry trends.
  • Exceptional customer service orientation.

Skills

  • Familiarity with Customer Relationship Management (CRM) software.
  • Exceptional customer service orientation.
  • Familiarity with inventory management systems.
  • Ability to analyze sales data and identify opportunities for growth.
  • Understanding of pricing strategies and market dynamics.
  • Experience with CRM software, data analysis tools
  • Excellent interpersonal and communication skills.
  • Proficiency in standard office software (e.g., Microsoft Office Suite)
  • Deep knowledge of automotive parts and industry trends.
  • Strong negotiation and persuasive abilities.
  • Familiarity with the local automotive market.
  • Other Job-Specific Skills:
  • Proficiency in using sales presentation tools and techniques.
  • Knowledge of competitive products and pricing.

Education

Diploma / Bachelor

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