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Title:  Branch Supervisor

Date:  Jan 5, 2026
Description: 

Job Responsibilities

  • Oversee the day-to-day operations of the branch, ensuring smooth workflow, efficient processes, and exceptional customer service.
  • Manage and lead a team of employees, providing guidance, support, and performance feedback to optimize team performance and achieve business objectives.
  • Foster a positive and collaborative work environment, promoting teamwork, professional development, and employee engagement.
  • Monitor branch performance against key performance indicators (KPIs), such as sales targets, customer satisfaction scores, and operational efficiency metrics.
  • Develop and implement strategies to achieve branch goals, including sales targets, customer retention, and service quality objectives.
  • Collaborate with sales teams to drive sales initiatives, monitor sales activities, and provide support in achieving sales targets.
  • Ensure adherence to company policies, procedures, and standards at the branch level, including compliance with legal and regulatory requirements.
  • Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and escalations in a timely and professional manner.
  • Monitor and manage inventory levels to ensure availability of products and parts, coordinating with supply chain and procurement teams as necessary.
  • Conduct regular branch inspections and audits to ensure compliance with safety, security, and cleanliness standards.
  • Prepare and analyze branch reports, including sales reports, financial statements, and operational metrics, providing insights and recommendations for improvement.
  • Collaborate with other branches and departments to share best practices, leverage synergies, and support cross-functional initiatives.
  • Stay updated on industry trends, market conditions, and competitor activities, providing input for business planning and strategy development.
  • Manage relationships with key stakeholders, such as customers, suppliers, and local authorities, to enhance business partnerships and resolve issues.
  • Uphold the company's values, brand image, and service standards in all branch activities and customer interactions.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

Valid driver's license.

Skills

  • Proficiency in MS Office Suite (Word, Excel, PowerPoint).
  • Familiarity with inventory management systems.
  • Strong leadership and interpersonal skills.
  • Excellent communication and negotiation abilities.
  • Solid understanding of automotive parts, accessories, and services.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong problem-solving and decision-making skills.
  • Flexibility to work weekends or extended hours, as needed.
  • Familiarity with local automotive market and competitors.
  • Bilingual proficiency (if applicable to the location).

Education

High school graduation

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